During the holiday months, November -February processing time will vary between 5-7 business days. We will also not ship on Fri-Sun so your chocolates don’t sit in a hot warehouse over the weekend. Shipping time can vary from 1-3 days and will be determined based on the shipping speed you choose at checkout.
WE HIGHLY SUGGEST CHOOSING SIGNATURE REQUIRED OR FEDEX 2ND DAY AIR DURING THE SUMMER MONTHS.
Cocoagraph Image Reproduction:
Cocoagraphs are intended to be a fun novelty item and we cannot guarantee exact color matching to the photographs submitted. Cocoagraphs are printed with food coloring and frosting paper and are perishable so colors are not always a 100% true match. Black & white photos or grey tones will look more sepia or a blue-green by nature of the printing materials. Please take caution with logos and large order, we recommend ordering a sample bar before placing a large order where color variation is an issue. We will not refund a custom Cocoagraph due to image color variations.
Care & Storage:
For optimum freshness keep your Cocoagraphs stored in a cool dark place in the box until the day of your event to preserve their freshness and true color. (Colors may fade over time if exposed to light for several days). For longterm storage keep Cocoagraphs in their original packaging in a cool, dry, dark place around 65-70 degrees. Cocoagraphs will remain fresh in their packaging for up to six months. Do not refrigerate or freeze Cocoagraphs prior to your event as the moisture may cause damage to the image.
We are striving for 100% customer satisfaction. We can only guarantee that our products will arrive in good condition and within the delivery time chosen only through FedEx 2 Day or FedEx Priority Overnight shipping, signature required. If USPS Priority shipping is chosen we cannot guarantee the delivery time or that slight melting will not occur once the package has left our facility. Cocoagraph ships via USPS and FedEx domestically. We can no longer guarantee international shipping due to customs regulations in some countries, please inquire for international shipping.
In the summer months there is an option to ship your package with ice packs, however we will only guarantee bars shipped via FedEx 2 Day or FedEx Priority Overnight, signature required. We strongly recommend that you observe this protocol during extreme weather conditions e.g. extreme summer heat or cold winter temperatures as the bars will be susceptible to melting or cracking due to temperature. If no one will be available to receive the package, consider sending to a neighbor or to your place of work. If you are concerned with shipping/melting issues please contact us at 415-295-5209 or email us at firstname.lastname@example.org before you place your order so we can determine the best shipping option for you.
Cocoagraphs are custom made to order therefore we cannot accept returns. We will replace chocolates that are damaged through the FedEx 2 Day or FedEx Priority Overnight, signature required shipping option only. All other forms of shipping are at your own risk. We will not refund a custom Cocoagraph due to image color variations or lost packages via USPS.
Cocoagraph is not responsible for unclaimed, returned or packages sent to the wrong address. If a package is returned Cocoagraph will contact the shipper to resend at the customer’s expense.