Cocoagraph Shipping Policy
We strive for 100% customer satisfaction. Shipping time can vary from 1-3 days and will be determined based on the shipping speed you choose at checkout. During the holiday months (November-February), processing time will vary between 5-7 business days. We also do not ship on Friday, Saturday or Sunday to ensure that your chocolates don’t sit in a hot warehouse over the weekend.
Cocoagraph ships via USPS and FedEx domestically. We can no longer guarantee international shipping due to customs regulations in some countries, so please contact us with questions regarding international shipping. Cocoagraphs can also be picked up in Petaluma, CA. Please choose “California Pick up” as your shipping option and we will contact you to arrange a Saturday pick up time once your order has been placed.
Cocoagraphs are perishable novelty chocolates that respond quickly to weather and time, so the shipping method you choose can greatly affect their quality. For example, if you choose USPS Priority shipping, we can't guarantee the exact delivery time, or that slight melting will not occur once the Cocoagraphs leave our facility. However, we guarantee that our products will arrive in good condition and on time if you choose FedEx 2 Day or FedEx Priority Overnight shipping with signature required.
Since Cocoagraphs are susceptible to melting in hot summer conditions we offer the option to ship your package with an ice pack, but ice packs do not guarantee your Cocoagraphs unless shipped via FedEx 2 Day or FedEx Priority Overnight with signature required. We strongly recommend that you use those shipping methods to avoid cracking in extreme winter cold, and we strongly recommend that you use those shipping methods with an ice pack during extreme summer heat.
If you have any questions regarding shipping or melting issues, please contact us at 415-295-5209 or email us at email@example.com before you place your order so we can determine the best shipping option for you.
Is it safe to eat the designs on the bars?
All Cocoagraphs are 100% edible. Cocoagraphs are printed with FDA approved food coloring directly on the chocolate surface.
Cocoagraph Image Reproduction
Cocoagraphs are fun, novelty items printed with food coloring directly on the chocolate surface. Due to the perishable nature of these materials, we cannot guarantee exact color matching to the photographs submitted. Please take caution with logos and large orders! If color variation is a serious issue, we recommend ordering a sample bar before placing a large order. We will not refund a custom Cocoagraph due to image color variations.
Care & Storage
For optimum freshness and color, keep Cocoagraphs in their original packaging in a cool, dry, dark place until your event (colors may fade over time if exposed to light). For longterm storage, keep Cocoagraphs in their original packaging in a cool, dry, dark place around 65-70 degrees. Cocoagraphs will remain fresh in their packaging for up to six months. Do not refrigerate or freeze Cocoagraphs prior to your event as the moisture may cause damage to the image.
Cocoagraph Refund Policy
Each Cocoagraph is a unique product, therefore we do not accept returns. We will not refund a custom Cocoagraph due to image color variations or lost packages via USPS. If you choose FedEx 2 Day or FedEx Priority Overnight with signature required, we will gladly replace chocolates damaged in shipping. All other forms of shipping are at your own risk! If you cannot receive your Cocoagraphs, consider sending them to a neighbor or to your place of work. Cocoagraph is not responsible for unclaimed, returned or mis-shipped packages. If a package is returned, Cocoagraph will contact the shipper to resend at the customer’s expense.
Why should I order chocolate from Cocoagraph?
Cocoagraph will save you money because you don’t have to pay an artwork setup fee that can range from $100 – $300, depending on how many colors your logo or design has. Cocoagraph will save you time, because unlike other chocolatiers who will require 4-6 weeks to complete an order of any size (because they “order” their design transfer sheets from outside vendors), Cocoagraph can complete an order in most cases within 2 weeks. Lastly, Cocoagraph won’t resist the order – the truth is many chocolatiers would rather your guests know they are eating their chocolates with their designs and logos instead of with your design and logos. At Cocoagraph, your design comes first, and we’re here to help.
How do I know your chocolate tastes good?
Our luscious chocolate comes from Guittard Chocolate Co., a local family operated company located in the San Francisco Bay area. It’s the exact same brand of chocolate used by other more famous chocolatiers such as Michael Recchiuti.
Can you help with graphic design?
We can help with small graphic design details such as cropping or resizing your logo or image. We can also certainly work with your graphic designer to advise them on which logo or design will look best and how to fit your logo or custom design to the dimensions of our chocolate bars.
What are your payment terms?
We Require payment in advance via credit card or Paypal.